How ordering, pickup and our guarantee work. Don't see your question? Call or text (205) 441-3248.
FAQ
Frequently asked questions
How ordering, pickup and our guarantee work. Don't see your question? Call or text (205) 441-3248.
Ordering
How do I order?
Order right here on the website, or text or call (205) 441-3248, or message us on Facebook. All of them work.
If you text or message, send: the name of the person picking up, the day (Friday or Saturday), your stop, and what you want.
If you text or message, send: the name of the person picking up, the day (Friday or Saturday), your stop, and what you want.
When is the price set?
Every Monday by 12 noon for that week's Friday and Saturday pickups. The price follows the Louisiana market, so it changes week to week. It's the same price at every stop and on both days.
Join the weekly crawfish report and you'll get the new price first.
Join the weekly crawfish report and you'll get the new price first.
When do orders close?
Friday pickup orders close Thursday at 5 pm CT. Saturday pickup orders close Friday at 5 pm CT.
Is my sack guaranteed if I order ahead?
Yes. If you reserve a sack, you're guaranteed to get it. We buy reserved orders straight off the dock for you.
Can I buy without ordering, or after the cutoff?
Yes, subject to availability. We bring 5 to 10 extra sacks each week for walk-ups and late orders. Ordering ahead is the only way to guarantee yours.
What sizes do you sell?
Full sacks are 30 lbs minimum and half sacks are 15 lbs minimum. Any extra weight is yours. Select (larger) crawfish come in 30 lb sacks.
Is there a limit? Can you do a big order?
No limit, and we can handle any size. For more than 5 sacks, text or call us first so we can coordinate it with you.
Do you sell wholesale to restaurants and markets?
Yes. We deliver weekly to restaurants, seafood markets and caterers, with per-pound wholesale pricing and a trial period to start. See our wholesale page at rmroutes.com/pages/wholesale or text (205) 441-3248.
Pickup day
What time will you be at my stop?
Friday, we usually reach the Chattanooga stops around 10 to 11 am and run the route in order from there. Saturday can start as early as 7 to 8 am, depending on when the crawfish arrive.
We text you about 30 minutes before we get to your stop, and we text updates to the next few stops as the day goes.
We text you about 30 minutes before we get to your stop, and we text updates to the next few stops as the day goes.
Who will the text come from?
Our number, (205) 441-3248. Save it so you don't miss us.
How do I find you?
Look for the gray Ford F-250 pulling a white cargo trailer. Tap your stop on the homepage for the exact spot in the lot and directions.
What if I'm running late?
Text us. If you're keeping in touch, we'll work out a reasonable wait. If we don't hear from you, we'll move on to the next stop and try to work something out later if we can.
Can someone else pick up my order?
Yes. Just text or call us beforehand with their name.
What should I bring?
A cooler or some kind of container. If you're heading straight home you can get by without one, but a cooler is best.
Don't ride them loose in an open truck bed. Wind and heat will kill the crawfish.
Don't ride them loose in an open truck bed. Wind and heat will kill the crawfish.
Do I get the whole sack?
Yes, you take home the whole mesh sack.
Are the add-ons frozen?
Yes. Shrimp, gator, sausage and boudin come frozen. Get them in the freezer when you can. A cooler is fine for the ride home.
Your crawfish
Where do the crawfish come from?
Louisiana farms west of Baton Rouge. We pick them up fresh Thursday for Friday's route, and Saturday's are brought up the same way. Every sack is the prior day's catch, hauled in our insulated trailer with two air conditioners running the whole way.
Are they washed or purged?
No. They come straight from the farm and aren't washed, culled or purged. We don't offer that service right now.
How long will they keep?
Stored right, a couple of days after pickup. The longer you wait, the more you lose, so cook them as soon as you can. A full storage and transport guide is coming soon.
Guarantee & refunds
What if a lot of my crawfish are dead?
A few dead crawfish is normal in any live sack, but if you have heavy dead loss, tell us. Send pictures and a rough weight or percentage if you can.
We handle it case by case and work with you on a replacement, a credit on your next order or a refund. We just need to know about it.
We handle it case by case and work with you on a replacement, a credit on your next order or a refund. We just need to know about it.
What if I can't make my pickup?
Let us know as soon as you can. If you cancel before the order cutoff, we'll refund you in full.
After the cutoff, or if you don't show and don't call, we'll refund you only if we can sell your sack to someone else at the same price, minus payment fees. If you didn't prepay and don't show without notice, any future orders will need to be prepaid.
After the cutoff, or if you don't show and don't call, we'll refund you only if we can sell your sack to someone else at the same price, minus payment fees. If you didn't prepay and don't show without notice, any future orders will need to be prepaid.
What if you have to cancel?
We never have. If it ever happens, we'll text or call you, and you can choose a full refund or move your money to your next order.